Customer Support

General Information 4

• Where does your data come from?
• Can I get a free weather feed?
• What is an RSS feed?
• The website is showing out of date information?

About Weatherzone 3

• About Us
• Privacy Policy
• Terms Of Use

Weatherzone membership 10

• I have registered but never received a password. On trying to re-register I get the error 'email address has already been used'.
• I have forgotten my password.
• Can I change my password to something more memorable?
• Every time I view a different page I am asked to login.
• I've changed my email address; do I need a new weatherzone account?

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Navigating the Site 12

• What are rainfall bulletins and how do you find them?
• What are daily summaries and how do you find them?
• How do I find observations?
• How do I find a forecast?
• How do I find radar images?

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Interpreting Data 12

• How do I read the computer models?
• What do pressure charts show?
• What are the different Synoptic charts?
• How do I interpret the symbols used on the Synoptic charts?
• What does the temperature chart show?

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Computer Models 1

• Computer Model Definitions

Satellite and Radar 0

Mobile Website 0

Android & iOS Apps 1

• How do I download your Android or iPhone apps?

Weatherzone App V5 - iOS and Android 23

• How do I navigate around the new app?
• Are BOM warnings included?
• Can I change the area I get BOM warnings for?
• How do I view warnings?
• What does the triangle in the top right corner mean?

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Location Status View 7

• What Locations do I see on "Location status" view?
• How do I change the locations I see on the "Location status" screen?
• How can I add a new location to the list of locations available?
• What does "Time to Clear" means on Location Status?
• What do the colours on the Location status mean?

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Map View 4

• How do I change the layers on my Map?
• What Layers are available?
• Can I still use the Map if I lose internet connectivity?
• What are the animation options?

Push Notifications 2

• What type of Notifications are available?
• Changing Locations for Push Notifications

Other information 7

• What happens if I lose Internet connectivity?
• How can I communicate an error?
• Can I see the intro animation again?
• Sending Feedback
• Can I Install this APP on another phone?

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